Last updated: 25-02-2026

This Privacy Policy explains how The Paw Works Group (“we”, “us”, “our”) collects, uses, stores and shares your personal data when you use our Wix website, buy products through Wix Stores, book services through Wix Bookings, or receive communications via Wix Email Marketing/Ascend.
Business address: 5 Stallard Close, Faringdon, Oxfordshire, SN7 7GD

Email: customercare@thepawworksgroup.co.uk

Phone: 01367 218228 | WhatsApp: 07774 276066

1) Who we are (Data Controller)
The Paw Works Group is the data controller for the personal data we process.
Our brands/services include:
Miley Buggs (pet food & supplies via Wix Stores)
Wag & Walk (dog walking via Wix Bookings/booking requests)
Miley’s Paw Patrol (dog training via Wix Bookings/booking requests)

2) What information we collect
We may collect and process:
a) Information you provide directly
Name, email address, phone number, billing/collection address (where relevant)
Account details (if you create an account on our site)
Order details (items purchased, order value, collection details)
Booking details (service type, date/time, preferences)
Messages you send us via website forms, email, WhatsApp, phone, or Wix chat (if enabled)
b) Dog/pet information you provide
To deliver services safely, you may provide information such as:
Dog name, breed, age
Behaviour notes (e.g., reactivity, bite history, handling instructions)
Health/welfare information relevant to services (e.g., allergies, medications, mobility issues)
Emergency contact details and/or vet details (if provided)
c) Payments
Payments for orders/bookings may be processed via Wix and/or third-party payment providers enabled in Wix. We do not intentionally store full payment card details. We may receive payment confirmations and transaction references.
d) Website and device data (via Wix)
When you use our website, Wix and its service providers may collect:
IP address
device type, browser type
pages viewed, actions taken (e.g., add to cart, checkout steps)
date/time and approximate location

3) How we use your information
We use personal data to:
Process orders through Wix Stores (including click & collect and customer service)
Manage bookings through Wix Bookings (including confirmations, reminders, changes, cancellations and credits)
Communicate with you about your order/booking and customer support queries
Keep dogs safe and deliver services appropriately (using the dog information you provide)
Send operational messages (e.g., booking confirmations, changes, important service updates)
Send marketing communications via Wix Email Marketing/Ascend where permitted (see Section 6)
Maintain business records, accounting, and fraud prevention
Improve our website, services and customer experience

4) Lawful bases for processing (UK GDPR)
We process your personal data under one or more of these lawful bases:
Contract: to provide products/services you request (orders, bookings, support)
Legitimate interests: to run and improve our business, respond to enquiries, prevent fraud, and maintain safety
Legal obligation: for accounting/tax and compliance requirements
Consent: where required, such as certain marketing activities and optional photo/video use

5) How we share your information
We may share your information with:
Wix.com Ltd (our website platform) and its service providers so the site, Stores, Bookings and Ascend can function
Payment providers connected to Wix (depending on which you have enabled)
Email marketing tools within Wix/Ascend for sending newsletters/marketing (where permitted)
Professional advisers (e.g., accountants) where necessary
Veterinary practices in an emergency (only data needed to obtain treatment)
Authorities if required by law
We do not sell your personal data.

6) Marketing (Wix Email Marketing/Ascend)
We may send you marketing emails (offers, news, service updates) via Wix Email Marketing/Ascend where you have opted in or where otherwise permitted under applicable marketing rules.
You can opt out at any time by using the unsubscribe link in our emails or by emailing customercare@thepawworksgroup.co.uk.
Even if you opt out of marketing, we may still contact you about service messages (e.g., booking confirmations, changes, receipts, important operational updates).

7) Cookies (Wix)
Our Wix website uses cookies and similar technologies. These may be used to:
keep the site secure and functioning (including checkout/booking features)
remember preferences
understand site traffic and performance
support marketing features (depending on settings and consent)
You can control cookies via:
our cookie banner/consent tool (if enabled on our site), and/or
your browser settings (note: disabling cookies may affect site functionality, including checkout and bookings).

8) Data retention (how long we keep data)
We keep personal data only as long as necessary for:
fulfilling orders and managing bookings
customer support, credits, refunds, complaints and dispute handling
legal/accounting obligations
Retention periods can vary. You can request more detail by contacting us.

9) Your rights
You have rights under UK data protection law, including:
Access (request a copy of your data)
Correction (fix inaccurate data)
Erasure (delete data in certain circumstances)
Restriction and objection (in certain circumstances)
Data portability (in certain circumstances)
Withdraw consent (where we rely on consent)
To exercise your rights, contact customercare@thepawworksgroup.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk.

10) Security
We use reasonable administrative and technical measures to protect your data. No online system is completely secure, but we work to reduce risks of unauthorised access, loss or misuse.

11) Third-party links
Our website may include links to third-party sites (e.g., social media). We are not responsible for their privacy practices—please review their policies.

12) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date.

13) Contact us
For privacy questions or requests:

Email: customercare@thepawworksgroup.co.uk

Address: 5 Stallard Close, Faringdon, Oxfordshire, SN7 7GD