Last updated: 25-02-2026​

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These Terms & Conditions apply to purchases and bookings made with The Paw Works Group. By ordering products or booking services, you agree to the relevant section(s) below.

​Business address: 5 Stallard Close, Faringdon, Oxfordshire, SN7 7GD

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Contact (urgent changes): WhatsApp 07774 276066 | Call: 01367 218228
Email: customercare@thepawworksgroup.co.uk

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Section 1 — General Terms (APPLIES TO ALL)

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1.1 Definitions​

• “We / us / our”: The Paw Works Group, including Miley Buggs, Wag & Walk and Miley’s Paw Patrol.

• “You / client”: the person placing an order or booking services.

• “Dog”: any dog(s) under your care that we are asked to support.

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1.2 Eligibility & client responsibilities

You confirm that:

• You are the dog’s legal owner or have permission to book/order on their behalf.

• Information you provide (health, behaviour, allergies, access instructions) is accurate and kept up to date.

• You will inform us immediately of any contagious illness/parasites or significant behaviour changes.

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1.3 Health & welfare

Animal welfare and safety come first. We may refuse or stop services if a dog presents a safety risk or welfare concern. Guidance we provide is general and does not replace veterinary advice (or clinical behaviourist support where required).

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1.4 Payments & pricing

• Prices are shown in GBP (£) and may change. Confirmed bookings/orders are charged at the agreed price at the time of booking/checkout.

• Invoices must be paid within the timeframe shown on the invoice (where applicable).

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1.5 Right to refuse service

We reserve the right to refuse, pause, or discontinue services where we reasonably believe it is necessary for safety, welfare, or business reasons. This may include (but is not limited to):

• Aggressive or dangerous behaviour (e.g., biting, repeated attempts to bite, uncontrolled reactivity that cannot be managed safely)

• Undisclosed behaviour history that creates a safety risk

• Repeated non-payment or overdue invoices

• Unsafe access to the property or dog (e.g., no secure access, unsafe environment, inability to safely handle/handover the dog)

• Incorrect or unsafe equipment provided (e.g., broken lead, poorly fitting collar/harness)

• Contagious illness/parasites where continuing services could risk other dogs/people

Where possible, we will communicate concerns and attempt to agree a safe solution (e.g., management tools, solo walks, muzzle use, different session setup). If services are refused or stopped, charges/credits will be handled in line with our published policies and UK consumer rights.

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1.6 Cancellations & rescheduling

Cancellations/rescheduling are governed by our Booking, Cancellation & Rescheduling Policy published on our website. If anything differs, that policy takes priority.

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1.7 Emergencies

If an emergency occurs while your dog is in our care, we will attempt to contact you immediately. If urgent veterinary care is needed and you cannot be reached, you authorise us to seek treatment from the nearest available vet. All veterinary costs remain your responsibility.

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1.8 Liability

• We take reasonable care, however animals can be unpredictable and you accept the inherent risks of working with animals.

• We are not responsible for issues arising from incomplete/incorrect information provided by you or unsafe equipment supplied by you.

• Nothing in these Terms limits liability where it cannot be excluded under UK law.

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1.9 Media (PHOTOS/VIDEOS)

We may take photos/videos for updates and (with your permission) marketing. If you do not consent, tell us in writing.

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1.10 Data protection

We handle personal data in line with applicable UK data protection laws. Please see our Privacy Policy.

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1.11 Governing law

These Terms are governed by the laws of England and Wales.

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Section 2 — Miley Buggs (PRODUCTS: RAW FOOD, TREATS, SUPPLEMENTS & SUPPLIES)

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2.1 Orders

• Orders can be placed via our website 24/7 and are subject to acceptance and stock availability.

• If an item is unavailable, we will contact you to offer an alternative, refund, or part-fulfilment.

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2.2 Click & collect

• Cut-off time: 2pm (orders placed before 2pm are typically ready in 1–2 working days).

• Collection times (booked in advance): Tuesday, Wednesday, Thursday 10:00–14:00 and 16:00–20:00.

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2.3 Product suitability & allergens

You are responsible for checking ingredients and suitability for your pet, particularly with allergies/sensitivities. Any feeding/nutrition support is general guidance only and does not replace veterinary advice.

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2.4 Storage & handling (RAW/FROZEN GOODS)

Raw/frozen products must be stored correctly and handled hygienically. Once collected, responsibility passes to you. We are not responsible for spoilage or issues caused by delayed collection or incorrect storage after collection.

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2.5 Cancellations/changes (BEFORE COLLECTION)

If you need to change or cancel an order, contact us as soon as possible. If an order has already been prepared (especially frozen goods), cancellation/amendment may not be possible.

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2.6 Returns & refunds

• Perishable/frozen/raw food: for hygiene and food safety reasons, we cannot accept returns once collected unless the item is faulty or not as described.

• Non-perishable items (e.g., accessories): contact us within 14 days of collection to request a return. Items must be unused and in original packaging. Return costs are your responsibility unless the item is faulty.

• Faulty/incorrect items: contact us within 48 hours of collection with photos where possible. We will offer a replacement, refund, or store credit as appropriate.

Nothing in these terms affects your statutory rights under UK consumer law.

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Section 3 — Wag & Walk (DOG WALKING) & Miley’s Paw Patrol (DOG TRAINING)

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3.1 Service hours

Unless otherwise agreed, services operate Monday–Friday, 10:00–20:00.

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3.2 Access & handover (DOG WALKING)

You must ensure we can safely access your dog at the agreed time (keys/lockbox/alarm instructions, secure gates, etc.). If we cannot access your dog or complete handover, fees may still apply (see cancellation policy).

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3.3 Keys & property access (WAG & WALK)

• If you provide us with a key, fob, code, or lockbox details, you authorise us to use these solely for the purpose of delivering the agreed services.

• You are responsible for ensuring access instructions are correct and up to date (including alarm/lockbox codes) and for notifying us of any changes before the walk.

• Keys/fobs will be kept securely and will not be labelled with your full address where possible.

• We are not responsible for service failure where access cannot be gained due to incorrect instructions, faulty locks/lockboxes, or building/estate restrictions beyond our control.

• If a key/fob is lost or damaged while in our care, we will inform you as soon as possible. Any reasonable costs for replacement keys/fobs, lock changes, or locksmith call-outs may be your responsibility unless the loss/damage was caused by our negligence.

• We may refuse to enter a property if we believe access is unsafe (e.g., signs of a break-in, unsafe persons present, dangerous conditions). In such cases, we will contact you immediately.

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3.4 Walking safety & suitability

• Group walks are subject to suitability assessment. We may change a dog from group to solo walks if needed for safety/welfare.

• You must provide safe, suitable walking equipment. We may refuse unsafe equipment.

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3.5 Credits (WAG & WALK)

Where a cancellation is eligible for a credit under our Booking, Cancellation & Rescheduling Policy:

• Credits are non-transferable and cannot be exchanged for cash.

• Credits must be used within the timeframe stated in our policy (currently 30 days from the date issued, unless stated otherwise).

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3.6 Weather & safety (DOG WALKING)

For your dog’s welfare, we may adjust routes/duration in extreme weather. If conditions are unsafe (e.g., extreme heat, storms, ice), we may offer a toilet break/garden visit where possible, or rearrange.

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3.7 Training outcomes & scope (DOG TRAINING)

• Results vary by dog and depend on consistency at home; we cannot guarantee specific outcomes.

• We do not offer agility training.

• You agree to follow safety instructions during sessions. We may pause or end a session if instructions are not followed.

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3.8 Attendance (DOG TRAINING)

A responsible adult must attend and participate unless otherwise agreed. Children must be supervised at all times.